Privacy Policy

Last Updated: September 2026

1. Introduction

QuickFixer Solutions Inc. ("QuickFixer", "we", "us", or "our") operates the QuickFixer mobile applications and website.

QuickFixer is a home appliance repair marketplace operating in India. The Service connects customers who need appliance repair and related home services with technicians who fulfill those service requests.

This Privacy Policy explains what personal information we collect, how we use it, when we share it, how we protect it, and the choices available to you when you use QuickFixer.

By using QuickFixer, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

3. The QuickFixer Services

QuickFixer operates two mobile applications:

• Customer App: Used by customers to request and book appliance repair and related home services.
• Technician App: Used by technicians to receive and fulfill service requests.

The Technician App is currently used for operational purposes and is not currently distributed through the public Google Play Store or Apple App Store.

QuickFixer provides physical, local services. We do not sell digital goods or digital content through the application.

4. Information We Collect

We collect information that you provide directly to us, information generated when you use the Service, and information required to operate specific features.

4.1 Account Information

When you create or use a QuickFixer account, we may collect:

• Name
• Mobile phone number
• Email address

4.2 Authentication Information

QuickFixer supports authentication through:

• Phone number and OTP
• Google Sign-In
• Sign in with Apple

These authentication services are provided through Firebase Authentication.

When you authenticate using a third-party identity provider, we receive the information necessary to create and authenticate your QuickFixer account, subject to the permissions and information made available by that provider.

5. Booking and Service Information

When you request or book a service, we collect information necessary to arrange and fulfill that service.

This may include:

• Service type
• Service address
• Street address
• City
• Pincode
• GPS coordinates associated with the service address
• Booking information
• Order history
• Payment and transaction history
• Information necessary to fulfill the requested service

The service address is used to enable technicians to travel to the location where the service is requested.

6. Location Information

Location information is used to provide QuickFixer's physical doorstep services.

6.1 Customer Location

When you book a service, we may collect the location associated with your service address, including GPS coordinates.

This information is used to:

• Identify the location where service is requested;
• Help technicians reach the service address;
• Support address selection and mapping;
• Support service fulfillment.

6.2 Technician Live Location

When a technician is traveling to a customer's location and the technician's status is "on the way", the technician's live GPS location may be shared with the relevant customer.

This allows the customer to see the technician's location and progress while the technician is traveling to the service address.

Technician live location is used for service fulfillment and customer-facing tracking during the applicable "on the way" status.

It is not intended to provide customers with continuous access to a technician's location outside the relevant service journey.

6.3 Location Permissions

QuickFixer may request fine and coarse location permissions where supported by the device and operating system.

You may manage location permissions through your device settings.

If you deny or disable location permissions, some location-dependent features may not function or may require manually entered address information.

7. Technician Photos and Identity Information

Technicians may use the Technician App to capture information required for service quality and operational verification.

7.1 Before and After Work Photos

Technicians may capture photographs of work performed before and after completing a service.

These photographs are used for:

• Service documentation;
• Quality assurance;
• Internal review;
• Resolving service-related disputes;
• Verifying the work performed.

These photographs are for internal operational and quality-assurance purposes and are not displayed to the customer through the Customer App.

7.2 Job-Start Identity Selfie

A technician may be required to capture an identity selfie when starting a job.

This information is used for internal operational and quality-assurance checks.

The identity selfie is not intended to be displayed to the customer.

8. Payment Information

Payments for QuickFixer services are processed through Razorpay, our third-party payment service provider.

QuickFixer does not store customers' complete card or bank account details on its own application or backend systems.

Razorpay may process payment information necessary to complete a transaction, including information required by Razorpay and applicable financial regulations.

QuickFixer may receive transaction-related information such as:

• Transaction status;
• Transaction amount;
• Payment method information;
• Payment reference or transaction identifier; and
• Refund status.

Payment processing is subject to Razorpay's applicable terms and privacy practices.

9. Device and Usage Information

QuickFixer collects limited device and application usage information necessary to provide notifications and understand how the application is used.

9.1 Push Notifications

QuickFixer uses Firebase Cloud Messaging (FCM) to deliver push notifications.

This requires processing a push notification token associated with the device.

Push notifications may include:

• Booking updates;
• Service updates;
• Technician status updates;
• Important account notifications; and
• Other service-related communications.

9.2 Firebase Analytics

QuickFixer uses Firebase Analytics to understand basic usage of the application and improve the Service.

Firebase Analytics may collect information including:

• Screens viewed;
• Actions taken within the application;
• Session and usage information;
• Application information;
• Device information; and
• Other technical information necessary for analytics.

QuickFixer ties Firebase Analytics information to a user ID to associate application usage with the relevant QuickFixer account.

We use this information to understand how the application is being used and to improve functionality, reliability, and user experience.

10. Third-Party Services and SDKs

QuickFixer uses certain third-party services to provide core application functionality.

10.1 Firebase Authentication

Used for:

• Phone OTP authentication;
• Google Sign-In;
• Sign in with Apple; and
• Account authentication.

10.2 Firebase Cloud Messaging

Used for:

• Push notifications.

10.3 Firebase Analytics

Used for:

• Basic application usage analytics;
• Understanding screens viewed and actions taken; and
• Improving the application.

Analytics information may be associated with a QuickFixer user ID.

10.4 Google Maps

Used for:

• Address selection;
• Mapping;
• Location display; and
• Technician live-location tracking.

10.5 Razorpay

Used for:

• Processing payments for QuickFixer services.

These third-party providers may process information according to their own terms and privacy policies.

11. Microsoft Clarity

Microsoft Clarity is present in the QuickFixer codebase for internal development and quality-assurance purposes.

However, Microsoft Clarity is not active in the shipped QuickFixer application.

The production application is protected by two independent controls that prevent Clarity from collecting data:

1. The Clarity project ID is blank in the shipped application configuration; and
2. Clarity is separately prevented from operating in the production/release build.

Accordingly, Microsoft Clarity does not collect information from real users of the production QuickFixer application.

If our use of Microsoft Clarity changes in the future, we will update this Privacy Policy and any applicable app-store disclosures before enabling it for production users.

12. Advertising and Marketing

QuickFixer may advertise its services and mobile applications through third-party advertising and marketing platforms, including:

• Google Ads;
• Meta advertising services, including Facebook and Instagram;
• LinkedIn; and
• Other advertising platforms that we may use from time to time.

These advertising activities are used to promote QuickFixer and may encourage people to:

• Visit our website;
• Learn about our services;
• Download the QuickFixer application;
• Register for an account; or
• Book a service.

For example, an advertisement may contain a link that directs a user to the Google Play Store or Apple App Store to download the QuickFixer application.

Advertising platforms may independently process information about interactions with their advertisements, websites, applications, or platforms in accordance with their own privacy policies and terms.

12.1 Advertising Is Not Currently Displayed Inside the App

QuickFixer does not currently display third-party advertisements inside the production QuickFixer applications.

The production applications do not currently contain:

• Google Mobile Ads / AdMob;
• Meta/Facebook advertising SDKs;
• LinkedIn tracking SDKs; or
• Third-party attribution SDKs such as AppsFlyer, Adjust, or Branch.

QuickFixer therefore does not currently use these advertising SDKs to collect information from users within the production applications.

12.2 Future Advertising and Attribution Technologies

If QuickFixer introduces advertising, attribution, conversion measurement, or marketing technologies directly into its applications in the future, we will update this Privacy Policy and applicable app-store privacy disclosures as required.

13. How We Use Your Information

We use information collected through QuickFixer for purposes including:

• Creating and managing accounts;
• Authenticating users;
• Verifying phone numbers;
• Processing bookings;
• Providing appliance repair and home services;
• Matching customers with technicians;
• Providing service addresses to technicians;
• Enabling technician navigation and location-related functionality;
• Providing technician live-location tracking to the relevant customer while the technician is "on the way";
• Processing payments;
• Maintaining order and payment history;
• Sending push notifications;
• Providing customer support;
• Performing internal quality checks;
• Reviewing technician work;
• Verifying technician identity at job start;
• Resolving service disputes;
• Understanding application usage;
• Improving application functionality and user experience;
• Maintaining the security and reliability of the Service;
• Detecting and preventing fraud, abuse, and unauthorized activity;
• Complying with legal and regulatory obligations; and
• Protecting our rights, users, technicians, and Service.

14. How We Share Your Information

QuickFixer does not sell your personal information.

We share information only when necessary to provide the Service, process transactions, operate our technology, comply with law, or protect the Service and its users.

14.1 Technicians

When a customer books a service, we may provide the assigned technician with information necessary to fulfill the booking.

This may include:

• Customer name;
• Service address;
• Contact information where necessary;
• Service type;
• Booking details; and
• Other information necessary to perform the service.

14.2 Customers

During a technician's service journey, the Customer App may receive the technician's live GPS location while the technician's status is "on the way".

Technician work photographs and job-start identity selfies are not shared with customers through the application.

14.3 Razorpay

Payment information necessary to process a transaction is shared with Razorpay.

QuickFixer does not store complete card or bank details itself.

14.4 Google and Firebase

Information may be processed by Google/Firebase for:

• Authentication;
• Push notifications;
• Analytics; and
• Mapping and location functionality where applicable.

14.5 Advertising Platforms

QuickFixer may use Google, Meta, LinkedIn, and other advertising platforms to advertise QuickFixer outside the application.

Those platforms may independently process information about interactions with their advertising services according to their own policies.

QuickFixer does not currently provide those platforms with information collected through advertising SDKs inside the production application because those advertising SDKs are not currently present in the production applications.

14.6 Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law;
• Respond to lawful government requests;
• Comply with court orders or legal processes; or
• Meet regulatory requirements.

14.7 Security and Fraud Prevention

We may process or disclose information when reasonably necessary to:

• Detect fraud;
• Prevent abuse;
• Investigate unauthorized activity;
• Protect our systems;
• Protect users and technicians; or
• Maintain the security of the Service.

15. Data Retention

QuickFixer retains information for as long as reasonably necessary to provide the Service, maintain accounts and transaction records, perform operational and quality-assurance functions, comply with legal obligations, resolve disputes, prevent fraud, and protect our legitimate business interests.

We have not established a single fixed retention period for every category of information.

Different categories of information may therefore be retained for different periods depending on their purpose and applicable legal or operational requirements.

This may include:

• Account information;
• Booking records;
• Transaction records;
• Order history;
• Technician service records;
• Work photographs;
• Job-start identity information;
• Technical information; and
• Analytics information.

We may delete, anonymize, or securely dispose of information when it is no longer reasonably necessary for the applicable purpose, subject to legal, accounting, security, fraud-prevention, dispute-resolution, and other legitimate retention requirements.

We intend to establish and document specific retention periods as our data-governance practices mature.

16. Account and Data Deletion

QuickFixer provides self-service account deletion.

Users may request deletion:

• Through the account-deletion functionality within the QuickFixer application; or
• By contacting us at qfixer555@gmail.com .

When an account deletion request is completed, QuickFixer deletes the user's Firebase Authentication account and corresponding backend user record.

Certain information may need to be retained where required by law or where reasonably necessary for:

• Legal compliance;
• Accounting or financial records;
• Fraud prevention;
• Security;
• Dispute resolution;
• Enforcement of agreements; or
• Other legitimate legal or operational purposes.

Where information must be retained, it will be retained only for the applicable purpose and subject to appropriate safeguards.

17. Data Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

These measures may include access controls, authentication mechanisms, secure communications, server-side controls, and other security practices appropriate to the nature of the information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

18. Your Privacy Choices

Depending on your device and applicable law, you may control certain information collection through:

• Device permission settings;
• Location settings;
• Notification settings;
• Account settings; and
• The account-deletion functionality provided by QuickFixer.

You may also contact us to request access, correction, or deletion of applicable personal information, subject to verification and applicable legal requirements.

19. Location Permission Choices

You can manage QuickFixer's location permissions through your device settings.

If you disable location permissions:

• You may need to manually provide a service address;
• Address or mapping functionality may be limited; and
• Location-dependent service functionality may not work as intended.

Technician location sharing is used for the operational purpose described in this Privacy Policy and is associated with the technician's active service journey.

QuickFixer does not provide customers with unrestricted continuous access to a technician's location.

20. Children's Privacy

QuickFixer is a general consumer service and is not directed toward children.

QuickFixer does not knowingly solicit or collect personal information from children.

If we become aware that personal information has been submitted by a child in circumstances where collection is not permitted, we will take reasonable steps to delete the information.

21. Third-Party Websites and Services

QuickFixer may interact with or link to third-party services, including:

• Google;
• Firebase;
• Google Maps;
• Razorpay;
• Apple authentication services;
• Google Ads;
• Meta;
• LinkedIn; and
• Other service providers necessary to operate QuickFixer.

These third parties may have their own privacy policies and terms.

We are not responsible for privacy practices that are outside our control.

We encourage users to review the privacy policies of relevant third-party providers.

22. International Processing

QuickFixer operates in India.

Some of our technology and service providers, including cloud, authentication, analytics, mapping, payment, and other service providers, may process information using infrastructure located in countries other than India.

Where information is processed outside India, it may be subject to the laws and requirements applicable in those locations.

We take reasonable steps to use appropriate service providers and safeguards for processing personal information.

23. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including:

• The right to request access to personal information;
• The right to request correction of inaccurate information;
• The right to request deletion;
• The right to object to certain processing;
• The right to request restriction of certain processing;
• The right to withdraw consent where processing is based on consent; and
• Other rights provided by applicable privacy or data-protection laws.

To exercise applicable rights, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

24. Changes to This Privacy Policy

We may update this Privacy Policy when:

• We introduce new features;
• Our data practices change;
• We introduce or remove third-party services;
• Legal or regulatory requirements change;
• Our security or operational practices change; or
• We introduce new analytics, advertising, or attribution technologies.

When we make material changes, we may update this page and change the "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

25. Contact Us